1. Shipping Information

a. Shipping Regions

• We currently ship worldwide.
  
  

b. Shipping Times

• Europe: 7–10 business days

• USA / Canada: 3–7 business days

• Rest of the World: 10–20 business days
  
  

Please note: delivery times may vary based on customs or local delays.

 

c. Shipping Costs

• Calculated at checkout based on destination

• Free shipping on orders over $625
  
  

 

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2. Order Processing

• All items are made to order or produced in small batches.

• Orders are processed within 3–5 business days.

• You’ll receive a tracking number once the order is shipped.
  
  

 

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3. Returns & Exchanges

a. Return Policy

• Items may be exchanged or returned for store credit only and are accepted within 5 days of delivery.

• Items must be unused, in original condition and packaging.

• Customers are responsible for return shipping costs.
  
  

b. Non-returnable Items

• Custom or engraved pieces cannot be returned.
  
  

c. How to Request a Return

• Contact us at: customerservice@alonperry.com with your order number and reason for return.

• We’ll guide you through the return process.
  
  

 

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4. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please email us within 5 days of delivery with photos of the issue.

• We will arrange a replacement or refund as needed.